Need Help. Play NC Useless.... - Guild Wars Forums

shadowhellz · May 10, 2005, 10:21 PM // 22:21

Well i just bought GW today and Oh suprise my Cd key doesnt work. And this isnt the first time. Happened to me with lineage2 and took 4 days to get this settled. BUT that had Phone support. Currently it says there is no support for GW atm. Now i need help some kind of number ive missed or something. This is TOTAL BS that i cant play i game i just spent 50$ on nor can i return it. This is most likely that last time I EVER buy a game from plaync but i still want to play. If possible can some1 plz help me?

Norbix · May 10, 2005, 10:30 PM // 22:30

Yup, the customer support for GW really blows. There really needs to be a live chat support, imo.

shadowhellz · May 10, 2005, 10:35 PM // 22:35

is there any customer support at all? I just Blew 50$ for nothing and that royally sucks....

Norbix · May 10, 2005, 10:52 PM // 22:52

Yeah there is, you can e-mail a question to them. You'll eventually get your issue resolved, but it takes quite a while.

RedX · May 10, 2005, 10:54 PM // 22:54

http://www.guildwars.com/contact.html

Hope that helps!

TaG Eledhel · May 10, 2005, 11:24 PM // 23:24

another simple solution take it back where ya got it and demnad a replacement, thats if ya still have recipt, its bound to happen more and more often as the game becomes more available on warez sites and keygens appear, its happened to me with a game before and the shop exchanged it without any problems..good luck

RMThompson · May 10, 2005, 11:56 PM // 23:56

One thing most people don't understand is that they SHOULD take back software if it is DEFECTIVE!

Demand that they return it, tell the store that PlayNC told you to, and they will send it BACK to PlayNC for their credit. No one loses.

When you go back to the story, don't take NO for an answer... keep asking for the next higher manager, until you get the response you want.

In the meantime, write to PlayNC if you can.

shadowhellz · May 11, 2005, 12:17 AM // 00:17

Quote:

Originally Posted by TaG Eledhel

another simple solution take it back where ya got it and demnad a replacement, thats if ya still have recipt, its bound to happen more and more often as the game becomes more available on warez sites and keygens appear, its happened to me with a game before and the shop exchanged it without any problems..good luck

Note Dont get theese games from EB games. They wont return it >.< (wouldnt with l2.) Luckily imma try to return this 2marro and see if they will

Zerox · May 11, 2005, 02:34 AM // 02:34

Make sure you're entering the CD key when you create the account in-game, not the "ADD GAME" in the playNC account management place. (This is what I did when I got my cd-key, I got pissed, and thought if I should register in game, voila!)

May 10, 2005, 10:21 PM // 22:21	#1
shadowhellz Pre-Searing Cadet Join Date: May 2005	Need Help. Play NC Useless.... Well i just bought GW today and Oh suprise my Cd key doesnt work. And this isnt the first time. Happened to me with lineage2 and took 4 days to get this settled. BUT that had Phone support. Currently it says there is no support for GW atm. Now i need help some kind of number ive missed or something. This is TOTAL BS that i cant play i game i just spent 50$ on nor can i return it. This is most likely that last time I EVER buy a game from plaync but i still want to play. If possible can some1 plz help me?

May 10, 2005, 11:56 PM // 23:56	#7
RMThompson Frost Gate Guardian Join Date: May 2005	Get it REPLACED One thing most people don't understand is that they SHOULD take back software if it is DEFECTIVE! Demand that they return it, tell the store that PlayNC told you to, and they will send it BACK to PlayNC for their credit. No one loses. When you go back to the story, don't take NO for an answer... keep asking for the next higher manager, until you get the response you want. In the meantime, write to PlayNC if you can.

May 10, 2005, 10:30 PM // 22:30	#2
Norbix Lion's Arch Merchant Join Date: May 2005	Yup, the customer support for GW really blows. There really needs to be a live chat support, imo.

May 10, 2005, 10:35 PM // 22:35	#3
shadowhellz Pre-Searing Cadet Join Date: May 2005	is there any customer support at all? I just Blew 50$ for nothing and that royally sucks....

May 10, 2005, 10:52 PM // 22:52	#4
Norbix Lion's Arch Merchant Join Date: May 2005	Yeah there is, you can e-mail a question to them. You'll eventually get your issue resolved, but it takes quite a while.

May 10, 2005, 10:54 PM // 22:54	#5
RedX Ascalonian Squire Join Date: Apr 2005	http://www.guildwars.com/contact.html Hope that helps!

May 10, 2005, 11:24 PM // 23:24	#6
TaG Eledhel Ascalonian Squire Join Date: Apr 2005	another simple solution take it back where ya got it and demnad a replacement, thats if ya still have recipt, its bound to happen more and more often as the game becomes more available on warez sites and keygens appear, its happened to me with a game before and the shop exchanged it without any problems..good luck

May 11, 2005, 02:34 AM // 02:34	#9
Zerox Ascalonian Squire Join Date: May 2005	Make sure you're entering the CD key when you create the account in-game, not the "ADD GAME" in the playNC account management place. (This is what I did when I got my cd-key, I got pissed, and thought if I should register in game, voila!)